Improving Operational Effectiveness and Customer Service

Improving Operational Effectiveness and Customer Service Case Study: Improving operational effectiveness and customer service at Gant Logistics 1.0 Introduction Nowadays, the term of â€Å"logistics† has become a necessary word relate to the normal life. Many logistics business has developed rapidly. In this report, the Gant Logistic is the company which is buyout a business logistics business to make up of the current new business. There is no doubt as a new business establish as the difficulties will come out. The purpose of the report is to analyse what kind of problem that Gant Logistics faced up, what kind difficulties need to be overcome. The aim of this report is help the initial business become developed faster and improved the disadvantages. Furthermore, the report will analyse the scope of the business. Overview of logistics information systems and technologies. 2.1 Essential features Logistics management is very important for achieve an efficient and customer-oriented logistics service of a logistics company. It is a part of supply chain, it plans, implement and controls the efficient, effective forward and reverse flow and storage of goods, services, materials and any information between the point of origin and the point of consumption in order to meet customer requirements. It contains materials management, cannel management, and distribution and supply-chain management. Logistics automation is another feature of an efficient and customer-oriented logistics service. It is the application of computer software, to improve the efficiency of logistics operations. The industrial machinery can easily identify products by transmitted through radio frequency and is usually used in RFID tags, sometimes by bar code. The supply chain management system enables the business to meet the demands of their customer more effectively and efficiently. It can helps companies to process orders much more quickly and effectively to ensure customer needs are addressed quickly. It is also provide company lowers cost, improved collaboration, give cycle times, response to conflict. The Customer Relationship Management is very important to maintain customer-oriented logistics service because is support the effective management of customer relationships and lifecycle, from initial lead right through to after sales activity. Microsoft Dynamics CRM is good to use in Gant Logistics Ltd. Because it turning Microsoft Outlook into a single center that can organize customers data, offering familiarity, functionality and flexibility in management of communications. It helps company increase efficient of customer service. Using Enterprise Resource Planning systems is another essential feature of an efficient and customer-oriented logistics service. It integration across all business process, make business more efficient, faster and less error, enhanced productivity, increase overall performance and quality reports and performance analysis, it also integrate with supplier and customer systems enhance full visibility and efficiency across the business supply chain. Allow customers to track their parcels, delivery fast, customer service and delivery couriers attitude are also the essential features of an efficient and customer-oriented logistic service. Modeling and management of decision making, tracking and tracing are include in the information system, which is very important as well. It gives essential data and consolation in each step of the interaction among logistics services and the target station. A well-developed transportation system is also the essential features of an efficient logistics ser vices. Without a good transportation system, logistics could not bring its advantages and will decrease the efficient and customers. It also will cost a lot to the company. 2.2 Main types of information systems As Gant Logistics Ltd is a new business, it is important and necessary to set up two key elements that help the business developed which are operational efficiency and customer orientation. Although the two elements has been organised, the business still need an efficient information system and technologies to organise. The term of information system is connect the relative information to support the business decision making and control in organisation (Management information systems 2015, Pxxi). The Gant Logistics business is focus on logistics and transport, so supply chain management systems will be one of the information systems that improve the business more effectiveness. Another system to support market function is decision support system and enterprise resource planning system. Supply chain management system is the active management which maximise customer value and achieve a sustainable competitive advantage activities (Robert 2011). The main function for supply chain management is transformation, movement and storage of goods and materials. For Gant Logistics the operational efficiency is the key element to grow business, during the process movement of the product has to be organised well, appropriate timing, check goods quality and quantity, and organise quick delivery process is the components for operational efficiency. Unsuccessfully and inappropriate communication would drag the business to failure. Therefore, timely communication and technology-enabled visibility lead business to organise production correctly and modify the potential problem. Logistics business 3.0 Recommendations 3.1 Information systems and technologies 3.1.1 Inventory management system Inventory management system is to scan inventory items, for example, feature licenses and hardware components. Hardware components are installed in the routing platform, both of part and serial number. Feature licenses enable software features to run on a routing platform. It is advisable for Gant to introduce inventory management software into its inventory management system. It will maintain a timely track of orders, inventory levels, shipments and other items. As for certain products, which might be sold together at most time, or are more popular in the market, it can be grouped by inventory management software and be placed together (Barbosa Musetti, 2010). Considering potential market and delivery destination, inventory management software placed all the products near the delivery area, in order to speed up daily operation of warehouse, which is beneficial for manufactures, distributors, wholesalers and retailers. Inventory management system will contribute to the optimization of warehouse and distribution centers. Since Gant has a number of distribution centers in 11 locations and deliver various products such as fast-moving consumer goods and domestic appliance. It is difficult to find out the exact goods listed on the inventory order. Introduction of inventory management software will increase the efficiency of keeping and picking up of products. Inventory management software enables Gant to manage and automate track the receipts, adjustments, transfers and stock counts in the warehouse. 3.1.2 Third-party logistics Third-party logistics refers to the supply chain including both its own suppliers and outsourced suppliers, to fulfill its overall objectives. It requires for an integrated operation both in warehousing and transportation services, which can be scaled and customized in accordance with the changeable market conditions, such as additional demands for goods and materials. Once there is an integration of procurement or production of goods, the company shall call the third-party logistic providers for help (Helo Szekely, 2005). It is a particular operation in the overall supply management, including raw material provision, warehousing and transportation. Fuel cost is a major cost element for Gant’s business, with an annual fuel bill in excess of $60 million. It operates distribution centers in 11 locations across Australia and utilizes a fleet of 182 trucks. It is essential for Gant to reduce its fuel cost and increase its operational efficiency. Third-party logistics allows Gant to transfer its pressure to third party and enjoy a cost saving. There are 3 main types of third-party logistics providers, which are asset based, management based and integrated providers (Cheng Phillips, 2011). It is advisable for Gant to choose the third one, in order to maintain flexible operation, reduce capital commitment, save both cost and time. 3.1.3 Customer-oriented model Unlike former strategic goals in logistic system, which emphasizes greatly on profitability and market share, customer-oriented model highly value customer service in the entire supply chain. The Quick Response is the key to success of the customer-oriented model. Gant shall recognize customers’ changeable demand and react to it as soon as possible. Quick Response requires for a closer cooperation among all the participants in the supply chain, including manufacturers, deliverers, wholesalers, retail sellers, etc, so that the cost of customer service are able to be reduced to the minimum. Gant shall gain the key information on customer’s demand in time and make the most of it in the supply chain. Modern logistic technologies shall be introduced to the logistic system, such as EDI (Hazen Byrd, 2012). Customer-oriented model are carried out through out the overall logistic processes. It requires for redesigning in manufacturing operations, good partner relations in negot iation, shorter periods in delivery, timely information sharing in communication, fast transport and TQM obligations. It is of great significance for Gant to set up customer-oriented model, for the reason that it helps the company to boost sales volume and cut costs, which is good for all the participants in the supply chain. 3.1.4 Drivers monitoring system All the trucks in Gant shall be equipped with console-mounted cameras. Cameras are able to track the drivers’ eyes behavior, when they are driving. When drivers are found to nod-off, they will be alarmed through Bluetooth earpiece. With a customized sound or gentle vibration, drivers will be waked by this driver fatigue alarm. In addition to that, sensors shall be embedded in the truck seat, which are able to measure electrocardiography of drivers, known as ECG (Gruenwald, 2013). Sensors are able to measure drivers’ heart rate variability, so that assess the stability of drivers heart rate, from beat to beat. When drivers are tired or sleepy, their heart rate will slow down greatly, which will be detected by the sensor. This information will also start up driver fatigue alarms in the truck. It is necessary for Gant to introduce cameras and sensors in their logistic system, for the reason that it is to resolve serious issue of driver fatigue. These technologies will enab le Gant to carry out real-time monitoring on driver’s healthy and efficiency, as well as to eliminate the negative impact brought by driver fatigue as much as possible. 3.2 Schedule for implementation Time Strategy Operations 1st year Inventory management system Inventory management software Drivers monitoring system Sensors, cameras, alarms 2nd year Customer-oriented model Quick response in all the processes 3rd year Third party logistics Integrated providers 4.0 Conclusion Gant is a new company formed from the management buyout of a transport and logistics business. There are a couple of issues in its current operation, such as high fuel cost and low operation efficiency. Strategies shall be set up to deal with these issues, such as set up inventory management system and drivers monitoring system, introduce customer-oriented model and select third-party logistics providers. There is no doubt that a series of difficulties will be met during Gant’s development in logistics system. It is necessary for Gant to keep a timely record and share information with its partners, in order to quick response to the changeable market condition. 5.0 References Barbosa, D. Musetti, M. (2010), â€Å"Logistics information systems adoption: An empirical investigation in Brazil†, Industrial Management Data Systems, vol. 110, no. 6, pp 787-804. Cheng, L. Phillips, J. (2011), â€Å"Geographic information system applications in supply chains†, International Journal of Business Research, vol. 11, no. 5, pp 131-136. Gruenwald, H. (2013), â€Å"Logistics software from a logistic management and management information systems (MIS) perspective†, Information Management and Business Review, vol. 5, no. 12, pp 591-597. Hazen, B. Byrd, T. (2012), â€Å"Toward creating competitive advantage with logistics information technology†, International Journal of Physical Distribution Logistics Management, vol. 42, no. 1, pp 8-35. Helo, P. Szekely, B. (2005), â€Å"Logistics information systems: An analysis of software solutions for supply chain coordination†, Industrial Management Data Systems, vol. 105, no. 1, pp 5-18. Management Information Systems, 2015, introduction to information systems, 1st end, Heather Gray,Issa, Grame, Indrit, Kelly,Brad and Hugh, viewed 28 May 2015, Vitalsouce bookshelf ebook database. Robert , H 2011, â€Å"What is supply chain management?† The Supply Chain Resource Cooperative, viewed 28 May 2015, http://scm.ncsu.edu/scm-articles/article/what-is-supply-chain-management>. http://www.scs.org/pubs/jdms/vol2num2/Kustra-Ganapathy-pp71-86.pdf

Psychology and Care Plan Essay

Questions 1 – Be able to assess the development needs of children or young people and repare a development plan. 1.1 – Explain factors that need to be taken into account when assessing development. * Progress * Improvement * Behaviours * Look at goals within care plan are they on track? * What activities they are partaking in and how well are they dealing with them. * Whether they are interested, compliant and accepting or not. 1.2 – Assess a child or young person’s development in following areas :- physical, communication, intellectual/ cognitive, social, emotional and behavioural and moral. A) Please see attached sheets of evidence (Daily session record and behaviour tick sheet) 1.3 – Explain the selection of assessment methods used. A) These methods are used to monitor mood, behaviour, what the young person has been doing during that session also the date and time of the session, so we can monitor if something is a regular occurrence on or at a certain time of day (looking for patterns). 1.4 – Develop a plan to meet the needs of a child or young person in the work setting. A) Please see attached care plan 1 – Be able to promote the development of children or young people 2.5 – Implement the development plan for a child or young person according to own Role and responsibilities, taking into account that development is holistic and interconnected. * Monitor the care plan on a daily basis to be aware of any changes and implement if necessary. * If I notice certain areas of the care plan are not working efficiently to meet the needs of the young person and could be improved upon it is my responsibility to report this back to the correct senior member of staff, so they can review and update if necessary. * When working with the young person if I notice any changes/ unusual behaviours to report to senior. 2.6 – Evaluate and revise the development plan in light of implementation. A) In reading the care plan since it was last reviewed I would advise it does need an update in regards of :- * The YP’s getting up in the morning as states that he is not good at getting up, but now is a lot better and tends to get straight up and for a shower with no issues and with little prompting. * The care plan states what the YP likes for breakfast but does not state that he also likes to make it himself. * Again stating the YP is getting better at going out and likes to go out, but doesn’t state specific preferences as he particularly likes to go to the park on the swings. * In the care plan I have noticed it doesn’t make aware that the YP finds his PECS strip useful at times instead of verbal communication and also avoids confusion with the YP * All others areas of the care plan remain unchanged at this time but will continue to review and monitor, so that any changes can be implemented asap to enable improvement and progress for the YP. 2.3- Explain the importance of a person centred and inclusive approach and give examples of how this is implemented in own work. * To meet the INDIVIDUAL needs of the Young person to ensure they are gaining all the positive effects and influences around them and developing at their individual pace. * Individual care plans of which the Young person has input * Following and adhering to the care plans * Residential meetings – asking the young people if they are happy with surroundings, if not what they would like to change. * Giving the YP’s choices of meals, activities and clothing to show individuality and personality 2.4– Observation 2.5 – Encourage children or young people to actively participate in decisions affecting their lives and the services they receive according to their age and abilities. * Residential meetings * Asking likes and dislikes * Giving choices around personal hygiene/ dietary needs * Giving choice in social activities * Choice of clothing for personal identity * Supporting in finance matters, giving them a choice what to spend their personal finances on. * Given as much choice and inclusion in decisions to meet individual needs 2 – Be able to respond to inappropriate behaviour 3.7 – Explain the features of an environment or service that promotes the development of children and young people. A) Within the service to be aware through care plans of the trigger points of YP’s that initiate the inappropriate behaviour B) To be aware through the care plan how best to respond to the individual to defuse inappropriate behaviour C) Use positive reinforcement and praise when individual responds well and behaviour improves, hopefully enabling young person to develop and recognise themselves that the inappropriate behaviour is not rewarded or acceptable, hopefully making the occurrence of inappropriate behaviour less often. 3.8 – observation 3 – Understand how working practices can impact on the development of children and young people. 4.9 – Explain how own working practice can affect children and young people’s development. * My different approaches and attitude can affect the YP’s mood, behaviour etc as if I appear abrupt or aggressive in manner it may cause the YP to become aggressive themselves or non-cooperative and act out. * If I do not follow care plan this may have an effect on the YP as I am not meeting their specific needs which may cause agitation as they may not be getting what they need. * If I follow the care plans and have a happy positive attitude towards the YP it is more likely they will be content. 4.10 – Explain how institutions, agencies and services can affect children and young people’s development. A) They can have a positive effect on development by setting guidelines and standards to follow that are suitable for the individuals needs and ensuring reviews are done regularly to keep up to date with any changes and ensuring all the services etc are working with one another with a clear exchange of information to be able to work towards a common goal for the best outcome for the individuals development. B) If the above did not happen it would have a negative effect on the individual as no one could assure them that the quality of standards and individual needs are being met and this would have a negative impact on their development as structure and communication is key. 4 – Be able to support children and young people’s positive behaviour 5.11 – observation 5.12 – Evaluate different approaches to supporting positive behaviour. A) When using different approaches such as verbally praising and positive actions to reinforce positive behaviour, this encourages positive responses and outcomes enabling them to complete set tasks and activities within their care plan. 5 – Be Able to support children and young people experiencing transitions 6.13 – Explain how to support children and young people experiencing different types of transitions. A) Being aware of the YP’s fears and concerns of the transition by communicating with them. B) Explaining the reason to the YP of why transition taking place C) By providing initial support and on-going if required D) Accompany them during transition E) Make others aware of the concerns/ support needs the YP may have F) On-going discussions with the YP to allow them to express any fears or concerns with an on-going transition.

Private Info About Good Topics for a Profiling Essay Only the Experts Know Exist

Private Info About Good Topics for a Profiling Essay Only the Experts Know Exist If you wish to use WordPress you need to utilize Linux hosting. The multiple topics might be found, for instance, in the dissertation abstracts international database. Writing a college application essay is hard, these are a few helpful hints and suggestions on how to construct and compose the very best essay possible. You spend a whole lot of education on writing argumentative essays. Excellent Topics for College Application Essays There are lots of topics that you're able to use for your college application essays. To compose a strong argumentative essay, students should start by familiarizing themselves with a number of the common, and frequently conflicting, positions on the research topic so they can write an educated paper. When prior brainstorming is finished, you can begin drafting your essay. It's only then can a great dissertation be written. 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Marketing Plan Lush Cosmetics Essay - 4886 Words

THAMES VALLEY UNIVERSITY HND BUSINESS A year marketing plan to take Lush cosmetics forward 9625669 SIMON DAVID MARFO Contents 1. Introduction 2.2.1. Lush cosmetics history 2.2.2. Purpose of the marketing plan 2.2. Lush cosmetics mission statement 2.3.3. Lush cosmetics market 2. Situational Analysis 2.1. Current product analysis 2.2. Product description 2.3. Current pricing strategy 2.4. Current products pricing 2.5. Current distribution 2.6. Current promotion 3. Current target market analysis 3.1. Target market approach 3.2. Strategic advantage 3.3. Demographic profile 3.4. Target customers 3.5. Product position map 3.6. Customer attitude†¦show more content†¦1.5. Lush Cosmetics Market Lush is trading in the cosmetics market and offers its customers organic and handmade quality products with no added scientific chemicals and none of the ingredients is tested on animals. Lush products are popularly known for its strong smell, freshness and its unique shapes and forms like cheese, cake or jelly. Lush cosmetics believe in equal opportunity for all and therefore employ anyone regardless of the cultural background, Lush trades only with suppliers who do not test products on animals and trade with main suppliers to cut off any intermediary. Lush cosmetics do not have a specific customer base they sell to anyone but most of their customers tend to be young age females. Lush cosmetics is an ethical company, the company’s philosophy is to protect the environment therefore all their products are not packaged if any the recyclable package is use. Lush also campaign against air pollution and therefore aim to air-freight less than 5% of its raw materials. It has also advised its entire staff not to take any UK mainland domestic flight when on business trips. 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